OMDDMS® is the new global standard for operating model transformation

OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® addresses the gap in operating model transformation standards and covers design, delivery, and management

OMDDMS® enables organisations to respond and change confidently, drive innovation, strengthen risk management, and operate more efficiently and sustainably

OMDDMS® provides an established and repeatable method, guidelines, best practices, principles, and structures

Without the OMDDMS® discipline directing operating model transformation, problems can arise, ranging from operational and financial inefficiencies to regulatory risks, making these concerns that all organisations should proactively address

Who should use OMDDMS®?

Those who direct

  • Accountable for operating model transformation
  • Oversee operating model transformation and set direction
  • Report only to the highest level of management in the organisation regarding the operating model transformation’s progress and risk
  • Primary leadership role within the OMTO (Operating Model Transformation Office) and the OMB (Operating Model Board)
  • Communicate with executive management, board members, significant stakeholders, and other parties who have an interest or can influence the operating model transformation

Those who manage

  • Responsible for managing the portfolio of the operating model transformation
  • Ensure that the programmes related to their area are delivered appropriately and correctly
  • Responsible for managing specific initiatives of the operating model transformation
  • Ensure that the related tasks are carried out on time and within budget
  • Ensure that the OMTO (Operating Model Transformation Office) is functioning properly

Those who deliver

  • The people side of change (plan and implement strategies to manage resistance, engage staff, and drive adoption of the new ways of working)
  • Change to architecture areas including business, data, security, application, technology, network, integration etc.
  • Analysis to support decision-making, assess the impacts of proposed changes, and analyse potential gaps in the new operating model
  • Services related to legal, service management, vendors and other 3rd parties including regulators
  • Communications with involved parties, keeping them informed about the operating model transformation's progress, challenges, and successes
  • The initiatives under management of the OMTO (Operating Model Transformation Office)

These are indicative groupings and may differ depending on the organisation and the transformation activities

Benefits of OMDDMS®


OMDDMS ensures that everyone is on the same page, which is crucial when multiple business units of (internal or external) teams are involved in the operating model transformation

Performance Measurement

Clearly defined structures, process, guidance, and documentation, makes it easier to measure performance and assess the impact of changes

Risk Mitigation

Collaboration and consistency reduce the likelihood of errors or setbacks during the process of operating model transformation


Adopting a standard like OMDDMS can make it easier to scale the operating model transformation efforts

Stakeholder Confidence

Using the approach and support from OMDDMS can also instil confidence among all stakeholders, including investors, customers, and staff, making them more likely to support the operating model transformation

Challenges that OMDDMS® helps to address

Fear of failure

  • Overruns, overspend, and losing control
  • Losing talented staff
  • Becoming irrelevant

Financial uncertainty

  • Ineffective, inappropriate, and uncontrolled spend
  • Lack of reliable data for budgeting, forecasting, and reporting
  • Increased risk of financial losses and exposure

Inconsistent processes, procedures, and methods

  • Difficulty in managing quality and performance
  • Inadequate communication between teams, departments, and partners
  • Risk of errors and inefficiencies

Poor decision-making

  • Inappropriate decision rights leading to ineffective decision-making
  • Improper analysis giving rise to undesirable results
  • Reduced effectiveness in strategic planning and execution

Resource management challenges

  • Inefficiency in the allocation of human, financial, physical, and other resources
  • Increased operational costs
  • Unbalanced remote and in-office work dynamics

Staff morale and productivity concerns

  • Difficulty in training and performance evaluation
  • Low staff morale due to lack of clear guideliness
  • Lack of effective communication and collaboration mechanisms

Customer relations concerns

  • Reduced trust and confidence from customers
  • Difficulty in maintaining consistent brand image and importantly, reputation
  • Poor customer service and increased complaints

Regulatory and compliance risk

  • Potential legal repercussions
  • Increased likelihood of failing to integrate and uphold industry standards
  • Operational disruptions, loss of business, revocation of licenses

Ineffective governance

  • Inappropriate policies, principles, standards, and guidelines
  • Limited or no established criteria against which to establish assurance
  • Increased costs, delays, and lower quality outputs with the potential for customer loss

Difficulty in scaling and adaptability

  • Inconsistent processes impact growth or change
  • Stressed entry to new markets or launch of new products
  • Organisation not configured to suport and promote adaptability


OMDDMS® is the Operating Model Design Delivery and Management Standard

OMDDMS® is the emerging standard for operating model transformation.

It was created so individuals and organisations can confidently modify operations for greater efficiency, profitability, and success.

By providing a repeatable, scalable method, guidelines, best practices, principles and structures, organisations can respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably.

OMDDMS® training is only delivered through approved training providers.
OMDDMS is the accrediting and governing body in respect of the OMDDMS standard, related courses and exams, organisations (who wish to become Accredited Training Organisations) and also for those individuals who are OMDDMS certified and want to become trainers (ATIs - Accredited Training Instructors)

ATOs: Accredited Training Organisations
  • ATOs are accredited by OMDDMS to deliver courses that prepare individuals for assessments or examinations that lead to OMDDMS® certification
  • ATO accreditation requires a review of the organisation's curriculum, teaching methods, candidate support, and instructor qualifications to ensure that they meet or exceed defined quality benchmarks
  • ATO Benefits
    • Being accredited adds a level of trust and legitimacy to the training programs offered, making it easier for prospective students to choose an institution for their educational needs
    • Some employers may prefer or require that employees obtain certifications through ATOs
    • ATOs have the freedom to set up their own course schedules
    • ATOs can use resellers to sell seats on their course schedule

ATIs: Accredited Training Instructors
  • Trainer accreditation is awarded by OMDDMS
  • The process to become an accredited trainer involves meeting certain educational and experience requirements, and completing a training program
  • Being an accredited trainer signifies that the individual has the expertise and competencies required to deliver OMDDMS® training, providing credibility and assurance, both for the trainer and for the candidates
  • Accredited trainers impart knowledge and prepare students for assessments, examinations, or practical applications that may be part of later OMDDMS® certification
  • ATI Benefits
    • Only accredited trainers can deliver OMDDMS® courses
    • Accredited trainers can deliver courses for any ATO
    • Using an accredited trainer provides greater confidence in the quality and relevance of the instruction provided
Yes, it includes a comprehensive method with defined steps, inputs and outputs. This is the Operating Model Design and Delivery Method (OMDDM) and it supports operating model transition using a consistent, efficient, and practical approach that minimises risks, enhances collaboration, and drives the achievement of sustainable objectives and goals.

Consisting of seven phases (1 - 6) underpinned by continuous governance (7), the OMDDM ensures that the operating model is designed to support the organisation's strategic goals and objectives. Each phase of the OMDDM has an objective, outcome, inputs, steps, and outputs.

This method also helps measure performance, scalability, and adaptability, contributing to the organisation's success.

With OMDDMS® and the OMDDM, the answer to 'What do we do on Monday?' is clear.
The current version of OMDDMS® is Version 4.
Yes, the OMDDMS® Applied Operating Model: Design and Delivery course (AOM:DD) has recently been released.

The AOM:DD course is a 4-day course that helps candidates understand the OMDDMS concepts and techniques that can be used to transform the organisation through operating model change. It is designed for specialists and non-specialists alike; it combines the theoretical and the practical aspects of operating model transformation.

The course includes an introduction to operating models, a design and development method, supporting framework, operating model practice organisational structures and how to set them up, case study exercises, and a series of production-ready artefacts with examples. The AOM:DD course is particularly useful for 3 important groups involved in operating model transformation:
  • those who direct
  • those who manage, and
  • those who deliver

You can book a place on an AOM:DD course through an approved ATO (Approved Training Provider) - see 'Find a training provider'
To become certified, you must take the course and pass the exam.

Exam vouchers will be made available via your training provider during your course or shortly after your course.
Soon, by searching on the OMDDMS® Certification Register, and soon, through Acclaim.

When you take an approved course you will be asked whether you'd like your name to appear on the Certification Register to show attendance and certification status with a badge.
Certification is provided for the version of the exam you take without any time limitation.

When either (a) new versions of the OMDDMS® AOM:DD course, or (b) additional (elective) modules or material are made available, you can choose to certify for each.

OMDDMS® Courses

The Applied Operating Models: Design and Delivery Practitioner courses introduce you to a clear, simple, and usable definition of an operating model and provides a common language (from the OMDDMS® standard) to understand how to design and deliver operating model transformation​

To find a training provider in your region, click here

Foundation    Foundation details

This 2-day course has been designed to introduce you to a clear, simple, usable, common language and approach to understand how to design and deliver operating model change​

  • Learn how to identify and resolve typical problems and challenges facing operating model transformation
  • Learn to understand the implications and impacts associated with operating model transformation
  • Understand and be able to articulate big picture and detailed views of your operating model
  • Be eligible for up to 15 CPD points
  • Know what to do on Monday!

Practitioner    Practitioner details

This 2-day course has been designed to prepare you to transform your organisation using the OMDDMS concepts, techniques, and method​

  • Understand the outcomes, inputs, outputs and steps required for all 7 phases of the OMDDM (Operating Model Design Delivery Method)
  • Learn how to remediate ungoverned operating model change and understand how to achieve a sustainable, successful transition
  • Quickly assess your transformation activities as well as your operating model maturity so that you can direct your activities properly and with reduced risk
  • Be eligible for up to 15 CPD points
  • Know what to do on Monday!

Combined    Combined details

This 4-day course enables the design, delivery, and governance of operating model transformation quicker and with reduced risk and cost

  • Learn how to identify and resolve typical problems and challenges facing operating model transformation
  • Learn how to respond and change confidently, drive innovation, manage risk, and operate more efficiently and sustainably
  • Understand how to establish and run an effective Operating Model Transformation Office and Operating Model Board
  • Be eligible for up to 30 CPD points
  • Know what to do on Monday!

Find a training provider

Operating Model Design and Delivery training is provided through an Accredited Training Organisation (ATO)

Find a training provider in your region:

Clicking a region button will open a new tab with the details of the relevant ATO for the selected region

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